🧾 Return Policy – Natsuko
Last updated: June 20, 2025
At Natsuko, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 30 days of receiving your order.
✅ Return Eligibility
- ✔️ The item must be in original condition, unused, and preferably in original packaging.
- ✔️ Returns will not be accepted if the item has been used, altered, or damaged.
- ✔️ A proof of purchase (order confirmation email or number) is required.
🚚 Return Shipping Costs
- 📦 Customers are responsible for return shipping costs.
- 📦 We recommend using a trackable shipping service.
- 📦 Natsuko is not responsible for items lost or damaged during return shipping.
- 📦 If the return is due to our error, Natsuko will cover all return shipping costs.
💳 Refunds
- 💰 Refunds will be issued to the original payment method after inspection.
- 💰 Processing may take up to 7 business days.
- 💰 Partial refunds may apply if the item is not in original condition.
❌ Non-Refundable Items
- 🚫 Final sale items
- 🚫 Customized or made-to-order products
- 🚫 Used or damaged products
🔁 How to Initiate a Return
- 📝 Contact our support team through the website with your order number and reason for return.
- 📝 You will receive instructions to complete the return.
- 📝 Once received and approved, we will process your refund.
🛠 Need Help?
If you have any questions, our team is happy to assist you.
Please reach out through the contact form on our website.